Faster withdrawals ahead

Why does Casino Chan ask you to verify?

The licence requires every account to be checked against money laundering, and ours takes up to 16 hours once your papers are in.

Start verification

Gaming Control Board Curaçao OGL/2015/5995/142

Six lines

The check in six lines

Our house habit is simple: the paperwork is done once, so the money moves freely afterwards.

Who reviews

Casino Chan N.V.

Licence held

Gaming Control Board Curaçao, OGL/2015/5995/142

Review window

16 hours

Deadline

By the first withdrawal

Questions go to

[email protected]

Minimum age

18+

How to pass

Get through the check in one pass

Keep this open the evening the request lands in your inbox and you will not need a second round.

Which item is missing?

From your account area, open the verification section and read which items are still marked as missing before you touch anything else.

Are all four corners in frame?

Photograph your identity document flat on a dark surface, all four corners visible, no glare and no fingers across the text.

One check away from a payout

For the payment proof, screenshot the deposit line showing your name, the amount and the date; cropped bank pages get sent back.

The 16-hour wait

Send the set and leave it alone; our team works through the file in 16 hours and replies to the address on your account.

What we check

Not paperwork for its own sake, but proof of who you are

Read this once and you will know exactly which shot earns approval instead of a second request.

Proof of identity

ConfirmsYour name, face and date of birth

Must showPhoto page, unaltered, all edges in frame

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, dated recent

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showYour name, the method, dated statement

Four moments

Your first cashout triggers it

The check is not random: a few clear moments bring it forward, and you can prepare for each.

Fix the mismatch

A name, date of birth or address that differs from the ID you sent flags the record, so the licence requires a fresh proof of identity before anything moves.

Small deposit, no check

Larger movements are questioned under the licence's anti-money-laundering duty, so proof of address and payment method confirmation are requested before the request is approved.

Why a new card?

New cards, e-wallets or bank transfers need proof of address and payment method confirmation so the licence's anti-money-laundering rules are met before the method is trusted.

First cashout paperwork

Cashing out for the first time brings the full check under the licence: proof of identity, proof of address and payment method confirmation, all matched to your account.

Routine question, not an accusation

By the time a source of funds request arrives, the license held by Gaming Control Board Curaçao (OGL/2015/5995/142) has already made it compulsory. Such checks are routine AML work for Casino Chan N.V. and say nothing bad about you.

Any one of these may be requested, and the set depends on how you play.

Recent payslips from your employer
Bank statements showing savings
A recent tax notice
Sale or transfer papers for an asset
A letter confirming a pension or inheritance

Common reasons a file comes back

Wrong name on file? A surname spelled differently or a birth date that is off makes the picture and the account two different people. Send a document showing the name on your account Update your details to match your ID

Send a fresh bill. A bill past its validity date cannot show where you live now, so the address is left unproven. Send a bill issued recently Pick one with your name and full address

A photo you can read. Corners cropped or a glare across the photo hide the details a reviewer must read. Retake all four corners in frame Lay it on a dark, flat table

Six questions, short answers

Waiting on a withdrawal, what should you expect?

Six plain answers that settle what the check costs you in time and effort.

How long does the identity check take once I've sent everything?+

Sixteen hours is the figure to plan around, counted from the moment your last file lands with the verification team. A clean set of images usually clears inside that window, and a payout leaves shortly after. Bank holidays can stretch it, so send files well before you need the money.

Can the whole thing be done from my phone while travelling?+

Phone photos are accepted, and most players never touch a scanner. Daylight works best: lay the document on a dark surface, keep every corner in frame, and check the text is readable before sending. Avoid screenshots of other screens, since those rarely pass first time.

Once I'm verified, will I need to send the same papers again?+

No, a completed check stays on your file for future payouts. Fresh proof gets requested only when something changes, such as an expired ID, a new address, or a different payment method. Should that happen, the same sixteen hours applies to the new upload.

Which regulator stands behind Casino Chan and what is the licence number?+

The Gaming Control Board Curaçao supervises the operation under licence OGL/2015/5995/142, held by Casino Chan N.V. That licence is the reason identity and AML checks are mandatory rather than optional. Questions about the terms reach the team at [email protected].

At what point do I have to be verified before asking for a payout?+

Under the licence, verification is required at the latest before your first withdrawal. The casino may request it earlier, at registration or at the first deposit, so files sent early save waiting later. Nothing moves out of the account until the check is complete.

My name is different now, so how do I get the account to match?+

Send the current ID together with the document showing the change, such as a marriage certificate or a deed poll, and the team will link the records. Until that arrives, the account name will not line up with the payment details. A short note to [email protected] helps them match the two.