Before you play

Casino Chan responsible gambling: steady play, not chasing losses

Play only from 18+, and every Casino Chan account carries deposit limits, loss limits, session time reminders, reality checks and self-exclusion options.

Set my limit

Gaming Control Board Curaçao OGL/2015/5995/142

Five essentials

The Essentials in Five Lines

You will have the age, the licence, the national register, the helpline and the right email in one place.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2015/5995/142

National registerBetStop

National Gambling Helpline1800 858 858

Limits questions[email protected]

Inside every account

From loose intentions to fixed limits

Casino Chan puts these five controls in every account, so the ground rules exist before play does.

Set yours first

A deposit limit caps how much you can put in over a chosen period, so the money is decided in advance. Switch it on at the start, before any bonus or game tempts you.

Loss limits

This one stops further staking once your losses reach a figure you set while calm. Turn it on before play, so a difficult session ends by your own rule.

Losing track of the clock

Reminders arrive at intervals you choose, noting how long the session has run. Add one if you play in the evening, or whenever a session can slip past your plan.

When a pause is not enough

Self-exclusion closes your play for a period you pick, so the decision holds when willpower is low. Choose it when limits keep being raised too soon.

A clearer view of the session

Reality checks interrupt play to show time spent and net spend so far. Keep them on by default, and never let a long session run unnoticed.

Setting it up

A limit in four short steps

Every Casino Chan account runs the same short route, and only you can move your numbers.

Your email and password

Sign in with your email address and password, then open the profile area of your account. Check that you are on your own profile before changing anything.

Your dashboard moment

In the profile, find the limits section listing deposit, loss and time settings. Read what is already there, because a previous limit stays until you change it.

Pick the right one

Choose the limit type that matches what worries you: money in, money lost, or time at the screen. Each one is set separately in your account.

Does it show in my account?

Enter your figure, confirm, then reopen the section to see the limit displayed. Should it look wrong, ask support to check it with you.

When the evening starts to feel like a debt

Catching these signals early keeps a habit small, and a limit set before play or a short pause is the first step. Play is entertainment with a cost, not a way to earn.

Read through and see whether any of these sound familiar right now.

Chasing a loss after the session ends
Spending money set aside for bills
Betting longer than you planned
Keeping play quiet from family
Feeling flat when you cannot play
Borrowing to keep going
Sleep or work slipping since you started

Free, private support

Someone to talk to in Australia, free of charge

By the end you will know which service suits your situation and how to reach it.

National Gambling Helpline

Confidential contact with trained counsellors for players and for relatives, answered online and by phone at any hour of any day, with self-help tools and a directory of local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings across Australia where people who gamble and their relatives talk openly, face to face or online, with others who understand the pull of play. gaaustralia.org.au

National Debt Helpline

Free financial counselling for anyone carrying gambling debt, available on weekday business hours to help players and relatives work out a plan with creditors. ndh.org.au

Room to breathe, or a door that stays shut

Short break versus long one. A time-out stops play for a set stretch of hours or days, started from your account with a click. During it you cannot deposit or play, and the break lifts on its own when the period runs out.

When a pause is not enough. Self-exclusion closes your access for a long stretch, and it cannot be undone early or shortened once it starts. Requesting it in your account means no deposits and no play until the period you chose ends.

Cover across providers. BetStop is the national self-exclusion register run by the Australian Government, with a minimum of 3 months and no shortening; apply online at betstop.gov.au, where you can nominate a support person. betstop.gov.au

Six answers below

Before you act, or after

Removes the worry that asking for help means closing everything straight away

How do I help a relative who gambles too much?+

The National Gambling Helpline advises relatives as well as players, on 1800 858 858 at any hour. A counsellor can explain what to say and which local services exist near you. You do not need the person's permission to ring them.

What happens during a short pause on my account?+

A pause stops play for the stretch you choose, and the account keeps its history and settings while it runs. Once that stretch ends, play is possible again without a request. Anything you want to block for longer is handled through the self-exclusion options in the account section.

Can I cancel a self-exclusion before it finishes?+

No. A self-exclusion runs for the whole period you selected and cannot be ended in the middle of it. Choose the length with that in mind, because the decision holds until the last day you set.

How do I close my account rather than pause it?+

Caring about stopping is enough of a reason to act, and an account can be ended for good by asking our team at [email protected]. Live chat and phone reach the same people at any hour. Confirm in your message that you want the account closed, not suspended.

Does blocking myself here block other gambling sites?+

No, only the national register does that. BetStop, run by the Australian Government through ACMA, covers licensed online and phone wagering providers, and a registration there lasts at least 3 months. A self-exclusion inside Casino Chan protects this account alone.

Can I set deposit limits from my phone?+

Yes. The mobile version of the site carries the same account section as the desktop one, so limits, reality checks and exclusions can be switched on from wherever you are. A limit is best set before a session rather than in the middle of one.